Return and Repair Policies

Return and Repairs, details about your custom handmade pieces.


Each piece designed and produced by the Ellenburg Chair Company is custom made specifically for you. From sleek contemporary, to timeless traditional, to cozy casual – the style options available for customization are certain to be functional while expressing your unique sense of style. Within each style, we offer an unlimited amount of possibilities available for customization. From jaw-droppingly beautiful and durable fabric options, to flashy yet sophisticated nail head finishing selections, no two finished pieces will ever be alike. We provide custom furniture designed and created for you that you can truly call your own.

We pride ourselves on our unmatched customer service and our dedication to ensuring that you receive exactly what you are hoping for. Through collaboration with us and our refined eye for style and attention to detail, you are guaranteed to be pleased with your custom look. Our devotion to unbending craft assures that each piece is produced to the highest premium quality.

All custom pieces ship only after final approval of the customer. Photography showing the exact pieces ordered and produced are provided prior to shipping. Once you sign off that the produced pieces have been made exactly to your specifications, we will schedule your delivery.

Due to the nature of each piece being custom created with your specifications, returns are not possible. If for any reason a manufacturing error has been made on the piece, our company will repair any manufacturing damage free of charge.